---
title: "Choosing an Australian Hair Extension Supplier: Support Checklist"
date: 2025-03-26T04:40:11Z
modified: 2026-10-19T06:31:13Z
permalink: "https://originaldiva.com.au/why-buy-hair-extensions-from-australia/"
type: post
status: publish
excerpt: ""
wpid: 9959
categories:
  - Blogs & Guides
timestamp: 2026-10-19T06:31:13Z
tags:
  - Blogs & Guides
---

Buying from an Australian hair extension business can make local support and delivery easier to discuss. Still compare the actual product, policies and total cost: a business’s location alone does not establish quality. Original Diva was founded by Nicole Zerafa in 2006 and is based in Hunters Hill, Sydney.

## Questions to ask an Australian supplier

- Who answers product, colour and aftercare questions?
- Where is your order dispatched, and which delivery service is offered?
- What length, weight, piece count and attachment system are you buying?
- What are the exchange conditions before opening or altering the set?
- For overseas delivery, what destination-specific charges or requirements need checking?

## Use colour support before ordering

Lighting and screens affect how shades look. Use our [colour chart](/colour-matching-service/#od-colour-chart) and [free matching service](/colour-matching-service/) to discuss your shade before choosing. A consultation can also help distinguish targeted volume from a full length-and-volume set.

## Check the policy, not a promise of an easy return

Original Diva’s change-of-mind policy provides an exchange subject to conditions. Contact us within 14 days of delivery; hair extensions must be unopened, unworn, unused and in their original packaging. Customers pay return shipping and a 10% handling fee may apply. Read the [current policy](/shipping-returns/) before opening your order.

## Speak with Original Diva

For product help, [contact us](/contact/). For delivery questions, read our [delivery and support guide](/buy-hair-extensions-from-australia/). Our salon is at 11 The Avenue, Hunters Hill NSW 2110, by confirmed appointment. [Request a consultation](/book-appointment/) before visiting.

[![logo](https://originaldiva.com.au/wp-content/uploads/2013/01/logo.png)

](https://originaldiva.com.au/wp-content/uploads/2013/01/logo.png)