Terms & Conditions

Welcome to www.originaldiva.com.au (“website”). By accessing or using this website, you agree to abide by the Terms and Conditions set forth below. These Terms govern the use of the website and any purchase of goods or services from it.

The website is owned and operated by Original Diva Pty Ltd (ABN 91 982 139 490) (“Original Diva”). If you need assistance, please contact our Customer Service team at [email protected].

Use of the Website

The materials and content on this website are intended to promote Original Diva’s products and provide information to suppliers and the general public.
You may not copy, reproduce, republish, upload, post, transmit, or distribute materials from this website, except for the following:
- Exception: You may download the Original Diva video to a single computer for personal, non-commercial use.
Modification or use of any materials for other purposes violates Original Diva’s copyright and proprietary rights.

Prohibited Uses:
- Use of website materials on any other website or networked computer environment.
- Unauthorized use of any trademarks, trade names, or proprietary content belonging to Original Diva.

All trademarks and trade names displayed on this website are proprietary to Original Diva.
All rights are reserved by Original Diva as the copyright owner.
Unauthorized use of trademarks, content, or materials from this website is strictly prohibited.

Limitation of Liability

By using this website, you waive and release Original Diva, its agents, and employees, to the fullest extent permitted by law, from any and all claims arising from your use of the website.
Original Diva, its agents, and employees shall not be liable for any injury, loss, or damage resulting from:
- Use or inability to use the materials on this website.
- Incidental, special, or consequential damages arising from website usage.

Customer Information

If you purchase goods or services from this website or create an account, you agree to:

Provide accurate, current, and complete Customer Information, including but not limited to your:
- Name, address, email address, credit card details, and other necessary details.
Update your information as required for order processing.

Use of Customer Information

The information you provide may be used for the following purposes:

Enhancing Your Shopping Experience:
Streamlining your interaction with the website for improved usability.
Communication:
Informing you of new products, services, promotions, and special offers. You can opt-out by replying with an unsubscribe message or updating preferences in “My Account.”
Operational Updates:
Communicating issues or opportunities related to the business operations of Original Diva or its subsidiaries.
Trend Analysis:
Generating anonymous demographic data for trend analysis to improve the website and customer experience.

Amendments to Terms

Original Diva reserves the right to amend these Terms and Conditions at any time without prior notice.
It is the user’s responsibility to review these Terms periodically for updates

Jurisdiction

These Terms and Conditions are governed by the laws of the relevant jurisdiction, and any disputes arising from website use shall be resolved in accordance with applicable laws.

Amendments to Terms

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Additional Terms and Privacy Information for Original Diva Website

1. Communication Policy

Original Diva sends periodic communications to customers who have “opted in” to receive email updates about products, promotions, and special offers.
Customers may also receive notifications about changes to Original Diva’s business operations.
No Spam Policy:
Original Diva respects your right to privacy and does not engage in “spamming.” Customers can unsubscribe at any time by following the instructions in the email or updating their preferences.

2. Pricing and Taxes

Australian Goods and Services Tax (GST):
All prices listed on the website include the Australian GST.
International Duties and Customs Charges:
- For shipments outside of Australia, additional customs duties and taxes may apply.
- These fees vary by country and are not covered by Original Diva.
- Customers are responsible for checking with their local customs agency to determine any applicable charges.

3. Collection and Use of Personal Information

Why We Collect Information:
Original Diva collects personal information to provide you with products and services. Without this information, we may not be able to fulfill your requests.
Disclosure of Personal Information:
Personal information may be shared with third-party service providers, such as courier companies, to facilitate order delivery.
Privacy Assurance:
Your information is used solely for the purposes of enhancing your shopping experience and completing your transactions.

4. Opting Out of Communication

Customers can opt out of promotional emails at any time by:
- Clicking the unsubscribe link in any email.
- Updating communication preferences through their account on the website.

5. International Shipping Disclaimer

For customers outside Australia:
- Ensure you review your country’s customs policies before placing an order.
- Any duties, taxes, or customs fees incurred are the sole responsibility of the recipient.

6. Commitment to Privacy

Original Diva is committed to safeguarding your privacy and using your personal data responsibly. Should you have any concerns or require assistance, contact [email protected].

Security, Membership, and Pricing Terms for Original Diva Website

1. Secure Transactions

- - Encryption:
    Original Diva uses a secure server with Secure Sockets Layer (SSL) technology to encrypt information submitted through the website, ensuring a secure shopping experience.
  - Disclaimer:
    While SSL encryption enhances security, Original Diva makes no guarantees regarding the strength or effectiveness of the encryption and is not liable for unauthorized access to your data.

2. Membership Conditions

- - One Active Membership Rule:
    - Each individual is permitted only one active membership account on the website.
    - Membership accounts may not be duplicated using multiple names, email addresses, aliases, or any combination thereof.
    - Violations may result in the recovery of benefits obtained through misuse, such as:
      - Gift Vouchers / Certificates.
      - Promotional benefits and associated value.
  - Non-Transferability:
    Membership accounts are strictly personal and cannot be transferred to another individual.
  - Account Management:
    Members can update, edit, or terminate their accounts at any time. It is the member’s responsibility to ensure the accuracy of the information provided.

3. Responsibility for Membership Account

- - Members are responsible for the confidentiality of their account credentials, including their password.
  - Members agree to take full responsibility for any activities conducted under their account or password.

4. Pricing and Availability

- - Non-Binding Prices:
    Prices listed on the website, along with any terms and conditions related to displayed products, may not be current or complete. These prices do not constitute a binding offer.
  - Modification Rights:
    Original Diva reserves the right to vary or modify product information, prices, and availability without notice.
  - Product Availability:
    Original Diva makes no guarantee that the products displayed on the website are in stock or available for purchase.

5. Updates and Modifications

- Original Diva may change or update website content, terms, and conditions without prior notice.
- Members and visitors are encouraged to review the terms periodically to stay informed about updates.
By using the website, accessing membership features, or making purchases, you agree to comply with these terms and conditions. For further assistance, contact [email protected].

Original Diva: Order, Delivery, Refund, and Return Terms

1. Order Terms

Full Payment Requirement:
Orders will only be dispatched once full payment has been received, and Original Diva is satisfied with the order’s integrity.
Liability Disclaimer:
Original Diva is not liable for any loss or damage resulting from late deliveries or cancellations of orders/products.
Offer and Confirmation:
- Placing an order constitutes an offer to enter an agreement with Original Diva.
- The Order Confirmation email sent by Original Diva is to confirm order details only and does not constitute acceptance of the offer or indicate the order’s status.
- Original Diva reserves the right to accept or decline orders, in whole or part.

2. Complaints and Claims

Any claims or complaints must be made within 7 days of the delivery date for them to be considered.

3. Refund Policy

No Refunds:
Original Diva offers exchanges only for all orders.
Exchange Conditions:
- Items must be returned in their original condition, unopened, and unworn.
- Returns for exchange must be received within 14 days of the order date.

4. Delivery Claims

Deadline for Claims:
Delivery claims must be made to Original Diva within 48 hours of receiving the products.
Carrier Liability:
Claims will only be accepted if the carrier acknowledges responsibility for:
- Loss.
- Damage.
- Short delivery.
- If a signed receipt is held by the carrier, claims will not be entertained.

5. Return Policy

Faulty Goods Replacement:
Original Diva reserves the right to replace faulty goods instead of issuing refunds.
Return Authorization:
Returns must be authorized by Original Diva prior to sending the product back. Unauthorized returns will not be accepted.
Handling Charge:
Returns will incur a 10% handling fee.
Unacceptable Returns:
Products will not be accepted for return if they:
- Are opened.
- Show signs of use.
- Are damaged or defaced in any way.

By placing an order, you agree to these terms and conditions. If you have any questions or require clarification, please contact [email protected].

Delivery and Linking Terms for Original Diva Website

1. Delivery Policy

Estimated Delivery Time:
Original Diva aims to deliver products within 3-5 working days from receipt of the order, provided the items are in stock.
Free Delivery:
Free delivery applies only to orders shipped within Australia.
Additional Delivery Charges:
- Original Diva reserves the right to charge delivery fees for certain orders.
- Customers will be notified of any additional freight charges after the order is received.

2. Courier and Customer Responsibilities

Courier Partnership:
Original Diva collaborates with reliable courier partners to ensure timely deliveries.
Customer Obligation:
Customers must notify Original Diva if an order does not arrive within the expected timeframe.
Lost or Late Orders:
- Original Diva will lodge enquiries with the courier for late or missing orders.
- Replacement items for lost shipments will be dispatched at Original Diva’s discretion and not immediately upon notification.
Delivery Times:
- Couriers deliver to business addresses between 9 AM and 5 PM.
- Deliveries to home addresses may occur until 5 PM.
- Delivery times cannot be guaranteed.

3. Late Delivery Disclaimer

No Cancellation for Late Delivery:
- Late delivery does not constitute a breach of agreement.
- Customers cannot cancel an order due to late delivery.
Liability for Late Delivery:
Original Diva is not responsible for any loss or damage caused by delayed deliveries.

4. Website Linking Policy

Permitted Links:
- Links to the full HTML pages of the Original Diva website are allowed.
- Links must not bypass the index.html page by more than one layer.
Prohibited Links:
- Direct links to individual graphics or other resources are not permitted.
- Links that bypass security protections or password-protected areas are strictly prohibited.

For further assistance regarding delivery or website linking policies, contact [email protected].

General Terms, Jurisdiction, Indemnity, and Intellectual Property Policy for Original Diva Website

1. Jurisdiction and Local Laws

Governing Jurisdiction:
The website is controlled and operated by Original Diva from its offices in New South Wales, Australia. By using this website, you agree to submit to the jurisdiction of the courts in New South Wales in the event of a legal dispute.
Compliance with Local Laws:
If you access this website from outside Australia, you are responsible for complying with local laws applicable in your region.

2. Severability Clause

If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, it shall be considered severable.
The invalidity of a provision will not affect the validity and enforceability of the remaining terms.

3. Waiver of Claims

By using this website, you agree to waive any claims you may have now or in the future against Original Diva related to or incidental to any transaction or your use of the website.

4. Indemnity

You agree to indemnify and hold Original Diva harmless from and against any claims, losses, or expenses, including but not limited to:
- Costs incurred while defending against claims related to Original Diva’s duties or website use.
- Claims arising from your actions (or inaction) or any legal proceedings initiated by or against you.
- Claims made by third parties due to:
  - Your use of the website.
  - Violation of these Terms and Conditions by you or someone using your account.
  - Infringement of intellectual property or other rights by you or users of your membership account.

5. Celebrity Image Disclaimer

Usage of Celebrity Images:
- Celebrity images featured on the website are used solely for color reference purposes.
- Their inclusion does not imply endorsement or association with the celebrity depicted.
Image Sourcing:
- All images are sourced from publicly available, non-licensed libraries, with no intent to infringe or misuse copyright materials.
Reporting Copyright Issues:
If you believe an image infringes on copyright laws, please contact [email protected] for review and resolution.

6. Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and Original Diva concerning the subject matter and supersede all prior agreements, understandings, and communications.
For questions or concerns about these Terms, contact [email protected].

Shipping & Delivery

Order Processing, Shipping, and Change Policy

Standard shipping charges within Australia 3-5 working days $10.00
express shipping charges within Australia 1-3 working days $16.00
International delivery $50.00

Order Tracking

Tracking Information:
You will receive an email with tracking details once your order has been processed.
Real-Time Updates:
Tracking numbers provide real-time shipping updates and delivery confirmation. Note that it may take a few hours after shipment for tracking information to become available.

Changing or Cancelling an Order

Order Changes or Cancellations:
- Once an order is placed, it is processed immediately, making it unlikely that changes or cancellations can be accommodated.
- If the order has already shipped, it cannot be altered.
After Delivery:
- Exchanges or refunds are possible once you’ve received your order, provided the hair extensions are unopened and untampered.

Address Corrections

Wrong Address Submission:
- If you’ve entered an incorrect address, send an urgent email [email protected]
  - Correct address.
  - Order number.
- Original Diva will make every effort to correct the address, but this cannot be guaranteed if the order has already shipped.
Liability Disclaimer:
SuperiorHair Extensions cannot assume responsibility for parcels not received due to incorrect shipping addresses.

Return Shipping

Return Label and Shipping Fees:
- Original Diva Extensions does not provide return shipping labels.
- Original shipping fees are non-refundable.

Duties, Fees, and Import Taxes

International Orders:
International orders may be subject to additional duties, fees, and import taxes upon delivery.
Determination of Charges:
These charges are determined by your local customs authority and may vary depending on the destination country.
Responsibility for Payment:
The recipient of the package is solely responsible for paying these additional charges to the carrier or government.

Documentation

Order Invoice:
The only document included with your order is the order invoice.
Additional Paperwork:
Any other necessary documents, permits, or fees required by your local customs or government must be handled and provided by the recipient.

Returns & Exchanges

Colour Exchanges

Ease of Selection:
Choosing the perfect color can be challenging, so we are happy to offer an exchange for a different color if needed.

Refunds

Exchange Only:
Refunds are not provided. We offer exchanges only on all orders.

Conditions for Exchange

Return Requirements:
Items must be returned in their original condition, which includes:
- Unopened packaging.
- Unworn extensions.
Return Window:
Exchanges must be requested and the product received back by us within 14 days of the order date.

Delivery Claims

Deadline for Claims:
Delivery claims must be made to Original Diva within 48 hours of receiving the products.
Carrier Liability:
Claims will only be accepted if the carrier acknowledges responsibility for:
- Loss.
- Damage.
- Short delivery.
- If a signed receipt is held by the carrier, claims will not be entertained.

Return Policy

Faulty Goods Replacement:
Original Diva reserves the right to replace faulty goods instead of issuing refunds.
Return Authorization:
Returns must be authorized by Original Diva prior to sending the product back. Unauthorized returns will not be accepted.
Handling Charge:
Returns will incur a 10% handling fee.
Unacceptable Returns:
Products will not be accepted for return if they:
- Are opened.
- Show signs of use.
- Are damaged or defaced in any way.