Shipping & Returns | Original Diva Hair Extensions
We want you to love your Original Diva hair extensions. Here is everything you need to know about delivery, exchanges and returns — in plain English.
Shipping
Free standard shipping Australia-wide on orders over $150. Orders are dispatched from Sydney.
- Standard shipping: 2–3 business days to VIC, NSW & QLD · 3–5 business days to WA
- Express shipping: 1–2 business days to VIC, NSW & QLD · 2–3 business days to WA
Wrong colour? No worries
If you’ve selected the wrong shade, we’re happy to exchange it for the correct colour. Better still, avoid the guesswork: our free expert colour-matching service matches you to the perfect shade from a few photos before you buy — answered personally by founder Nicole Zerafa.
Returns
Returns are accepted within 14 days of receiving your order. For hygiene reasons, hair must be unworn and in its original packaging. To start a return or exchange, text us on 0452 573 482 or use our contact form with your order number.
Full details are in our Terms & Conditions. Questions before you order? We’re real people in a real Sydney salon — just ask.
