Choosing an Australian Hair Extension Supplier: Support Checklist

Buying from an Australian hair extension business can make local support and delivery easier to discuss. Still compare the actual product, policies and total cost: a business’s location alone does not establish quality. Original Diva was founded by Nicole Zerafa in 2006 and is based in Hunters Hill, Sydney.

Questions to ask an Australian supplier

• Who answers product, colour and aftercare questions?
• Where is your order dispatched, and which delivery service is offered?
• What length, weight, piece count and attachment system are you buying?
• What are the exchange conditions before opening or altering the set?
• For overseas delivery, what destination-specific charges or requirements need checking?

Use colour support before ordering

Lighting and screens affect how shades look. Use our colour chart and free matching service to discuss your shade before choosing. A consultation can also help distinguish targeted volume from a full length-and-volume set.

Check the policy, not a promise of an easy return

Original Diva’s change-of-mind policy provides an exchange subject to conditions. Contact us within 14 days of delivery; hair extensions must be unopened, unworn, unused and in their original packaging. Customers pay return shipping and a 10% handling fee may apply. Read the current policy before opening your order.

Speak with Original Diva

For product help, contact us. For delivery questions, read our delivery and support guide. Our salon is at 11 The Avenue, Hunters Hill NSW 2110, by confirmed appointment. Request a consultation before visiting.